Legal · Copyright
DMCA / Copyright Policy
Sylphx Limited hosts customer-controlled content. This page describes how copyright owners can report alleged infringement on Sylphx-operated services.
1. Designated Agent
Who receives notices, the alternate route, and the jurisdiction that applies.
Notices of claimed copyright infringement should be sent to the designated agent:
- Entity
- Sylphx Limited
- hi@sylphx.com
- Jurisdiction
- The law of England and Wales. For notices under the US Digital Millennium Copyright Act, we follow the notice and counter-notice process that Act sets out where it applies.
Registration status
Designated-agent registration with the U.S. Copyright Office is tracked separately as an operational item. This page, and the mailbox above, are the published route for notices today — we do not claim a registration number that we cannot show you.
2. Notice Contents
The elements a valid notice must include for us to act on it.
A valid notice should include:
| Element | What it must contain |
|---|---|
| Signature | Physical or electronic signature of the copyright owner or authorized agent |
| Your work | Identification of the copyrighted work claimed to be infringed |
| Our material | Identification of the material claimed to be infringing, with enough detail for us to locate it (project URL, object key, message id, etc.) |
| Your contact | Contact information for the complaining party |
| Good-faith belief | A statement of good-faith belief that use of the material is not authorized by the copyright owner, its agent, or the law |
| Accuracy | A statement that the information in the notice is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner |
3. Our Process
Four steps from receipt to outcome, including where repeat infringers land.
- We review the notice for the elements listed in Notice Contents.
- Where we consider the notice valid, we disable or remove the identified material via the platform takedown path (
POST /storage/files/:fileId:takedownand related controls). We may also remove or disable material at our discretion under the Terms of Service. - We take reasonable steps to tell the customer or uploader where the process requires it, and keep a record.
- In appropriate circumstances we end the accounts of repeat infringers under the Terms of Service.
4. Counter-Notice
If you believe material was removed in error, these four elements restore the process.
If you believe material was removed in error, email the designated agent with a counter-notice including:
- Your contact details
- So we can reach you about the claim and its outcome.
- The removed material
- Identification of what was removed, precisely enough for us to find it.
- Good-faith statement
- Under penalty of perjury, that the removal was a mistake or a misidentification.
- Consent to jurisdiction
- As required by applicable law.
We may restore material when the statutory process allows. We are not obliged to restore material we removed under the Terms of Service.
5. Misrepresentation
Knowingly false claims cut both ways and carry liability.
Knowingly misrepresenting that material is infringing (or was removed by mistake) may expose the complaining party to liability under applicable law.
Send facts, not templates
A notice that omits the elements in Notice Contents slows the takedown down. We act on complete notices; we cannot act on a claim we cannot locate or verify.
Contact the designated agent
Notices of claimed copyright infringement go to hi@sylphx.com.
Sylphx Limited, a company registered in England and Wales (company number 16438428). Registered office: 128 City Road, London EC1V 2NX. Phone: +44 333 335 7935. Email: hi@sylphx.com.