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Have questions about Sylphx? Need help with integration? Our team is ready to assist you.
< 24 hours
Average response time
< 4 hours
Enterprise priority support
Frequently Asked Questions
What are your support hours?
We provide support Monday through Friday, 9am to 6pm HKT. Enterprise customers have access to 24/7 priority support.
How quickly can I expect a response?
We aim to respond to all inquiries within 24 hours during business days. Enterprise customers receive priority response within 4 hours.
Do you offer custom enterprise plans?
Yes! We offer custom pricing, dedicated support, SLAs, and additional features for enterprise customers. Contact our sales team to learn more.
Where can I report security vulnerabilities?
Please report security vulnerabilities to contact@sylphx.com with "SECURITY" in the subject line. We take security seriously and will respond promptly.